Shipping Policy

1. Processing Time: - All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
2. Shipping Rates & Delivery Estimates: - Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Overnight Shipping: 1-2 business days
- Delivery delays can occasionally occur due to unforeseen circumstances (e.g., weather conditions, postal strikes).
3. Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes: Gemsandjewells.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
5. Damages Gemsandjewells.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
9. Contact Us: If you have any questions or concerns about our return and exchange policy, please contact our customer service team. We are here to assist you and ensure your shopping experience with Gems and Jewels is enjoyable and hassle-free.