Return & Exchange
1. Eligibility:
We want you to be completely satisfied with your purchase from Gems and Jewels. If for any reason you are not satisfied, you may be eligible to return or exchange your item. Please read the following policy carefully to understand our guidelines for returns and exchanges.
2. Return Period:
You may return or exchange your purchase within 2-3 days of receiving your order. To be eligible for a return or exchange, items must be in their original condition, unworn, and with all tags attached. We reserve the right to refuse returns or exchanges that do not meet these criteria.
3. Exclusions:
Certain products may be ineligible for return or exchange due to hygiene or safety reasons. These include but are not limited to pierced earrings, intimate apparel, and personalized items. Please check the product description for any specific return restrictions.
4. How to Initiate a Return or Exchange:
To initiate a return or exchange, please contact our customer service team within the specified return period. You can reach us via email at info@gemsandjewells.com or by phone at +91 88535 57554. Please provide your order number and reason for return or exchange.
5. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance for your return shipment. Gems and Jewels is not responsible for items lost or damaged in transit.
6. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to the original method of payment within 7-8 business days. Please note that shipping fees are non-refundable.
7. Exchanges:
If you wish to exchange your item for a different size, color, or style, please indicate your preferences when initiating the exchange. Exchanges are subject to product availability. If the requested item is not available, we will issue a refund or store credit.
8. Final Sale Items:
Certain items may be marked as final sale and are not eligible for return or exchange. These items will be clearly labeled as such in the product description. Please review your order carefully before completing your purchase.
9. Contact Us:
If you have any questions or concerns about our return and exchange policy, please contact our customer service team. We are here to assist you and ensure your shopping experience with Gems and Jewels is enjoyable and hassle-free.